CUSTOMER SUPPORT AUTOMATION •
HELP DESK OPS • SAFE AI GUARDRAILS

AI Support
Desk in 72 Hours

Deflect repetitive tickets + speed up replies with safe AI guardrails (without hiring).
Build a real support workflow in 3 days — not a chatbot. You will install ticket risk tiers (Green/Yellow/Red), confidence gating, safe draft replies for approval, and a measurable deflection pilot for repetitive tickets.
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0Hours
Build sprint timeline
0Macros
Copy/paste reply library
0Categories
Ticket taxonomy ready

DISCOVER THE UNMATCHED BENEFITS

Build a Faster, Safer Support Desk in 72 Hours

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Ticket Risk Tiers (Green/Yellow/Red)

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Confidence Gate (no risky automation)

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Macro-First Draft Replies (approve in seconds)

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Red-List Escalations (chargebacks/legal/security)

This sprint turns repetitive tickets into a controlled system: classify → route → draft → (deflect when safe). No guessing, no hype — just measurable improvements with guardrails that prevent risky replies.

Get This Course Now

AI support desk workflow illustration showing ticket routing with safety guardrails and a 72-hour build sprint

AI Support Desk in 72 Hours

Self-paced implementation sprint (no coding). Includes templates + prompt pack + QA test set.

  • 12,500

  • 4.8/5 (2.24K)

Dhs. 1,108.00 AED
Dhs. 1,853.00 AED
 One-time purchase • Instant access • Templates included
Instant access after purchase (academy.edgab.com)

72-Hour Build Plan (Day 0 → Day 3)

Day 0: Foundation

Day 1: Ticket Intelligence

Day 2: Deflection + Vault

Day 3: Guardrails + QA

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What You’ll Build (Deliverables)

72-HOUR
BUILD
• 15–25 ticket categories + Green/Yellow/Red tiers
• Classifier output schema (strict JSON)
• Routing tags + queues for every ticket
• 20 macro replies (copy/paste library)
• Daily scoreboard to prove improvement
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TEMPLATES
INCL.

What You’ll Learn (Skills)

• How to classify tickets by intent + urgency + language
• How to prevent unsafe AI replies using confidence gating
• How to run draft-only approvals to speed replies safely
• How to deflect repetitive tickets without harming CX
• How to scale categories after passing QA gates

Learning Outcomes

By the end of this course, you’ll be able to:

Build a 15–25 category ticket taxonomy + Green/Yellow/Red risk tiers


Classify tickets with JSON outputs (category, risk, confidence, missing info)


Route tickets into queues automatically with confidence gating


Draft replies using macros + approval workflow (safe by default)


Launch deflection for 1–3 Green categories and track ROI with a scoreboard


Pass a QA gate (30-ticket test) before scaling


Course Snapshot

Everything is self-paced and copy/paste. No coding required. Clear logistics upfront.

Estimated Duration

6–10 hours (self-paced)

Learning Mode

100% Online

Modality

Start anytime

Pricing Term

One-time purchase (lifetime access)
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Assessments (You Build Real Systems)

This course is execution-first. You don’t “watch lessons. You build a working AI support workflow and prove it with QA + metrics.
• Quizzes • Written assignments • Real-world scenario tasks
See What You’ll Build

Real Ticket Scenarios You Will Automate Safely

Customer: “Tracking hasn’t moved in 4 days.”
System: Green + macro draft + tracking steps + follow-up timer.
Result: faster replies and fewer repeats.
Scenario: | Delivery Delayed (Green)
Customer: “You refunded me but I don’t see it.”
System: Yellow + asks for missing info + routes to approval.
Result: no wrong promises.
Scenario: | Refund Status (Yellow)
Customer: “Refund me today or I’m filing a dispute.”
System: Red + escalation reason + minimal safe escalation reply.
Result: reduced legal/billing risk.
Scenario: | Chargeback Threat (Red)

Start Free

Try a free starter course to see how EDGAB works — short lessons, guided steps, and a clear outcome. No separate sign-up needed.
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