Effective date: October 19, 2025
Website: edgab.com
We’re committed to getting your portable washer and foldable dryer to you quickly and reliably. This Shipping & Delivery Policy explains processing times, shipping options, tracking, international duties, and what to do if something goes wrong.
Processing cutoff: Orders placed on a business day before 3:00 PM PST begin processing the same day. Orders placed after 3:00 PM PST, on weekends, or U.S. holidays begin processing the next business day.
Processing time: Typical processing (packaging + final quality check) is 1–2 business days.
Quality check: Every EDGAB product receives a final inspection before packing to ensure you receive a working, complete unit.
| Shipping option | U.S. delivery (business days) | International delivery (business days) | Cost |
|---|---|---|---|
| Standard | 5–9 | 10–20 | Calculated at checkout |
| Expedited (2–3 day) | 2–3 | 5–10 | Calculated at checkout |
| Priority Overnight (U.S. only) | 1 | Not available | Calculated at checkout |
Note: Delivery estimates are provided by carriers and are estimates only. Actual delivery may vary due to carrier capacity, customs clearance, weather, or other factors outside EDGAB’s control.
If items in a single order ship from different warehouses you may receive multiple packages. Each shipment will include its own tracking number and ETA.
As soon as your order ships you will receive an email with tracking information and a carrier link.
You can also view live tracking in your EDGAB account under My Orders (if you created an account at checkout).
Buyer responsibility: Import duties, taxes, VAT and customs clearance fees vary by destination country and are not included in checkout unless explicitly shown. These charges are the responsibility of the recipient.
Advice: Check your country’s customs office before ordering to estimate potential fees. EDGAB cannot reimburse customs fees charged by foreign governments.
Check the carrier tracking page for status updates.
If tracking shows no movement for 2 or more business days beyond the estimated delivery date, contact us at support@edgab.com with your order number and the tracking number.
We will open an investigation with the carrier and work to expedite delivery or provide next steps.
Provide any carrier notices or screenshots that show non-delivery.
EDGAB will file a carrier claim on your behalf. If the carrier confirms loss or if the package remains missing 14 days past ship date (or the carrier’s stated lost-package window), you may choose a replacement shipment (if available) or a full refund. We’ll confirm next steps after the claim investigation.
If a carrier attempts delivery and returns the package to us because of a wrong or incomplete address, refusal, or long-term unclaimed status, the customer is responsible for returned-shipping fees and any additional shipping to re-send the package. We will contact you with options and costs before reshipping.
Before shipment: Email support@edgab.com immediately. If your order hasn’t yet shipped we’ll update the address.
After shipment: Once the carrier has picked up the package we generally cannot change the delivery address. Contact the carrier directly to request rerouting or intercept (additional carrier fees may apply). EDGAB is not responsible for carrier redirect fees.
For higher-value orders we may require a signature on delivery for theft prevention. If you prefer no-signature delivery, note that EDGAB is not responsible for lost or stolen packages delivered without signature confirmation.
If you refuse delivery or a package is returned to EDGAB, contact us at support@edgab.com. Refunds for refused or returned orders may be subject to return shipping deductions and a processing fee for return handling. We’ll provide details when we contact you about the returned shipment.
Carrier delays from public health events, natural disasters, labor actions, or other force majeure events may extend delivery times. EDGAB will communicate known delays but is not responsible for carrier delays outside our control.
If you have questions about shipping, tracking, or a delivery issue, we’re here to help:
Email: support@edgab.com
Returns & RMA inquiries: returns@edgab.com
Live Chat / Help Center: edgab.com (click “Support”)
Please include your order number and any tracking details in your message so we can help faster.
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